Quore | Guest Satisfaction Call Tracking for Hotels

FEATURE OVERVIEW

Satisfaction Calls
Quore allows staff to schedule guest call-backs after check-in to follow up on a specific request, or as guest recovery. Keep your hand on the pulse of your guests through communication, follow-up, and action.

PART OF THE TO DO APP
*Included in Base Quore
Our other powerful features
UNIVERSAL

ENGINEERING

HOUSEKEEPING

FRONT DESK

SPECIAL APPS

Universal Applications
DOCUMENTS
Common or frequently used internal documents can be stored for all authorized users to view/use
LOCAL DIRECTORY
Maintains a list of local attractions for the property and quickly generates both to and from directions that are easy to print for guests MESSAGING
Private or group messages can be sent between any employees with access CALENDARS
A central location to log upcoming events at the property, allowing all employees to stay aware of scheduled activities NEWS
Corporate and property-level management can post news that may be of interest to all employees TASKS
From pending work orders to open guest requests, we keep it all right at your fingertips REPORTING
From automated recurring, to customized detailed reports, you will always have instant access to the information you need DASHBOARDS
From property-level to above-property, Quore gives you just the right view, putting critical information right where you need it ATTENDANCE TRACKING
With Quore's powerful attendance system, you can easily track associates' time off, sick days, vacation, and much more VENDOR DIRECTORY
Keep track of all outside vendors with ease in the Quore directory MEMOS
Management can send memos to one or all departments ROOM NOTICES
Communicate specific instructions for guestrooms to all departments

Engineering Applications
PREVENTATIVE MAINT.
Customizable preventative maintenance for guestroom, mechanical, building, and life safety requirements POOL CHEMICALS
Electronically maintain pool mechanical and chemical readings WORK ORDERS
Generate and deliver work orders to engineering automatically BOILER TEMPERATURES
Electronically record boiler temperature readings ASSET TRACKING
Maintains a list of all hotel assets and tracks their condition as a result of maintenance and inspections METER READINGS
Electronically track utility meter readings

Housekeeping Applications
ROOMS EXPEDITOR
Coming Late 2016

Optional Feature - Fall 2016 GUEST REQUESTS
Guest-initiated requests are immediately routed to the housekeeping staff CLEANING INSPECTIONS
Executive housekeepers can inspect rooms after their daily cleaning DEEP CLEANS
Record and track guestroom deep-cleans LOST & FOUND
Whether it's lost or found, Quore has a great way to track it

Front Desk Applications
COMPLAINTS
Log guest complaints, then track resolutions, associated costs, and guest satisfaction level LOG BOOKS
Access electronic versions of the passover log book and standard log sheets most typically used for daily hotel operations SATISTFACTION CALLS
Schedule guest call backs upon check-in or to follow up on a guest request to ensure guest satisfaction

Specialty Applications
SALES & BANQUET
Quore Sales is a powerful tool in your hotel's arsenal. It includes all the expected functionality, but adds so much more.

Optional Feature INSPECTIONS
Create custom inspections unique to the property and the management company CAPEX
Capital requests are automatically routed through a company's hierarchy via customized approval chain and spending thresholds BUDGET
A robust budgeting tool, allowing a property to load both top-line and expense budgetary items CHECKBOOK
Log expenditures to see where you stand month-to-date to combat overspending CONNECT
The mobile concierge for guests, allowing them to communicate with the hotel via text messaging on their mobile device

Optional Feature